Shipping Policy

Thank you for shopping with Roster Life.

Order Processing

All Roster Life products are made to order. Please allow 5–10 business days for production before your order is shipped.

During busy periods, product launches, public holidays, or peak seasonal demand, production times may be extended.

Shipping Times

Estimated delivery times after dispatch:

• Australia: 4–10 business days
• New Zealand: 5–15 business days
• International: 10–30 business days

Delivery timeframes are estimates only and may vary depending on carrier delays, weather events, customs processing, and regional factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Orders that qualify for a free shipping promotion will have shipping automatically applied at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

Roster Life is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses supplied by the customer.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

Contact

For any shipping-related enquiries, please contact us through our Contact page.